Oral communication

Oral communication skills means exchanging ideas and information with others in understandable spoken language and understanding one another’s message. In addition to the spoken message, nonverbal cues are also very important.

When dealing with the people you live and work with, oral communication is an important way to exchange information and ideas. The skill of Oral Communication can contribute to effective, constructive and pleasant interaction between individuals.

Behavioural indicators:

• Speaks in comprehensible language and adapts the language to the person(s) being addressed.
• Checks that the person being addressed has understood the message.
• Also responds to non-verbal signals during a conversation.
• Uses short phrases to make own viewpoint clear to others.
• Puts forward relevant arguments atthe right time.
• Deploys a range of arguments and behavioural styles in order to win others over.
• Discusses and addresses any questions or doubts in the person(s) being addressed.
• Responds constructively to negative reactions by continuing to ask questions so as to uncover the underlying arguments.
• Keeps checking in order to fathom unclear statements or signals.
• Uses intonation or gestures to underline the content of the message.