Leiden University Career Zone
Cooperating, organisational sensitivity, empathy.
Cooperating (team work)
Contributing with other persons or groups to a joint result, even when he or she has no personal interest in doing so.
- Shares information and experiences with others.
- Offers colleagues help when they need it.
- Contributes ideas, proposals and other input designed to achieve a group result, making use of the differences between the group members.
- Responds actively and constructively to the ideas of others.
- Adapts to the group and its goals when a joint result is needed.
- Bridges people’s differences and their different viewpoints.
Recognising the influence and consequences that his or her own decisions or actions have on the organisation, and acting accordingly.
- Addresses the right person without passing over others.
- Takes others’ interests into account.
- Recognises and takes into account the opinions and sensitivities that are presenting the organisation.
- When making proposals, takes into account the likelihood of acceptance within the organisation.
- Checks with the right person whether there is sufficient support for a proposal.
- Changes his or her approach if the culture prevalent within the organisational unit requires it.
Empathy (listening, understanding)
Noticing the feelings and needs of others and responding to them.
- Notices quickly if ‘something is the matter’ with another person.
- Articulates another’s feelings and needs.
- Also responds to non-verbal signals.
- Notices the effect of own behaviour on another and if needed adjusts behaviour accordingly.
- When in conversation, also takes the atmosphere and the importance of maintaining a good relationship with the other person into account.
- Can think from the perspective of another person’s culture, position and circumstances, and takes others’ wishes, interests and feelings into account.