Team work

Cooperating (team work)
Contributing with other persons or groups to a joint result, even when he or she has no personal interest in doing so.

• Shares information and experiences with others.
• Offers colleagues help when they need it.
• Contributes ideas, proposals and other input designed to achieve a group result, making use of the differences between the group members.
• Responds actively and constructively to the ideas of others.
• Adapts to the group and its goals when a joint result is needed.
• Bridges people’s differences and their different viewpoints.

Organisational sensitivity
Recognising the influence and consequences that his or her own decisions or actions have on the organisation, and acting accordingly.

• Addresses the right person without passing over others.
• Takes others’ interests into account.
• Recognises and takes into account the opinions and sensitivities that are presenting the organisation.
• When making proposals, takes into account the likelihood of acceptance within the organisation.
• Checks with the right person whether there is sufficient support for a proposal.
• Changes his or her approach if the culture prevalent within the organisational unit requires it.

Empathy (listening, understanding)
Noticing the feelings and needs of others and responding to them.

• Notices quickly if ‘something is the matter’ with another person.
• Articulates another’s feelings and needs.
• Also responds to non-verbal signals.
• Notices the effect of own behaviour on another and if needed adjusts behaviour accordingly.
• When in conversation, also takes the atmosphere and the importance of maintaining a good relationship with the other person into account.
• Can think from the perspective of another person’s culture, position and circumstances, and takes others’ wishes, interests and feelings into account.